1. Automatic renewal

Your INFLINGO subscription renews automatically at the end of each paid period, unless you cancel before the renewal date. The applicable amount is charged to the payment method you registered at the time of subscribing, via our payment provider — Stripe or Paddle. Where Paddle is used, Paddle acts as the Merchant of Record for the transaction: Paddle is the authorized reseller of the product, and your payment receipt and invoice will be issued by Paddle on our behalf.

2. Renewal notice

We send a renewal reminder via Telegram 7 days before your subscription automatically renews. In addition, at least once every 6 months, we remind active subscribers of their ongoing subscription and of their right to cancel it at any time, in accordance with Norwegian consumer protection law.

3. How to cancel

You can cancel your subscription at any time, using whichever of the following methods is available for your payment provider — cancelling takes no more effort than subscribing did:

Self-service (recommended): If your payment was processed via Paddle, you can cancel or manage your subscription directly and instantly using the link provided in your Paddle payment receipt or confirmation email — no need to contact us.

• Via Telegram: Send the cancellation command through INFLINGO's Telegram interface.
• By email: Send a message to info@inflingo.no with the subject line "Subscription Cancellation."

Email and Telegram requests are processed within 24 hours. Once cancelled, automatic renewal is disabled and you keep access to the service until the end of your current paid period — you are never cut off early because you cancelled.

4. Refunds

• 1-month plan: No refund once the paid period has started, except as set out in Section 5 (Right of Withdrawal) below.
• 3-month plan: If you cancel within 14 days of the payment date, you are entitled to a refund for any unused full months remaining in the period.
• 6-month plan: If you cancel within 14 days of the payment date, you are entitled to a refund for any unused full months remaining in the period.

Refund requests are reviewed by us and, once approved, processed through the original payment provider (Stripe or Paddle) used for your subscription. Refunds are returned to the original payment method.

5. Right of withdrawal

Under Norwegian law (angrerettloven), consumers generally have a 14-day right of withdrawal when purchasing digital content online.

However, this right is lost from the moment you start using the service (for example, opening a lesson, starting a dialogue, or accessing course content), provided that:

- you were clearly informed, before completing payment, that starting to use the service means giving up your 14-day right of withdrawal, andyou were clearly informed, before completing payment, that starting to use the service means giving up your 14-day right of withdrawal, and

- you gave your explicit, separate consent to this at the time of subscribing (for example, via a checkbox or confirmation step that is separate from simply clicking "Pay").

If you did not give this explicit consent, or if you have not yet started using the service, your standard 14-day right of withdrawal under Norwegian law remains in effect, and you may request a full refund within that period by contacting us using the methods in Section 3.

6. Changes to this policy

We may update this Cancellation Policy from time to time, for example to reflect changes in our payment providers or applicable law. The effective date at the top of this page will always show when it was last updated.

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7. Contact

info@inflingo.no

Craftlures Khomyak · Org.nr: 932 341 093 · Fjellvegen 2, 6770 Nordfjordeid, Norway
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